{"id":45603,"date":"2022-12-20T13:20:00","date_gmt":"2022-12-20T19:20:00","guid":{"rendered":"https:\/\/www.project44.com\/customer-stories\/comment-efret-a-multiplie-son-efficacite-par-trois-et-sa-capacite-par-cinq-grace-a-project44\/"},"modified":"2024-09-09T11:35:34","modified_gmt":"2024-09-09T16:35:34","slug":"comment-efret-a-multiplie-son-efficacite-par-trois-et-sa-capacite-par-cinq-grace-a-project44","status":"publish","type":"customer-story","link":"https:\/\/www.project44.com\/fr\/customer-stories\/comment-efret-a-multiplie-son-efficacite-par-trois-et-sa-capacite-par-cinq-grace-a-project44\/","title":{"rendered":"Comment Efret a multipli\u00e9 son efficacit\u00e9 par trois et sa capacit\u00e9 par cinq gr\u00e2ce \u00e0 project44"},"content":{"rendered":"\n
\n
\"Efret\"<\/figure>\n\n\n\n

Efret, une entreprise de transport bas\u00e9e en Europe qui fournit des solutions de fret routier commercial. Processus, technologie et automatisation sont au c\u0153ur de son activit\u00e9. Elle peut ainsi cr\u00e9er des solutions de transport innovantes \u00e0 des co\u00fbts comp\u00e9titifs, tout en r\u00e9pondant aux besoins croissants d’une industrie en constante \u00e9volution.<\/h2>\n<\/div>\n\n
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Difficult\u00e9<\/h3>\n\n\n\n
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La capacit\u00e9 \u00e0 s’adapter aux besoins et aux attentes des clients a toujours \u00e9t\u00e9 au c\u0153ur des activit\u00e9s d’Efret<\/a>. Mais sans une visibilit\u00e9 claire sur les chargements, l\u2019entreprise ne pouvait pas fonctionner efficacement ni offrir un service de premier ordre \u00e0 ses clients. Elle avait absolument besoin de fournir des informations de visibilit\u00e9 et de suivi. <\/p>\n\n\n\n

De plus, une croissance massive a inhib\u00e9 la capacit\u00e9 de l’entreprise \u00e0 r\u00e9pondre en temps et en heure aux besoins de ses clients. En 2017, cette expansion rapide est devenue \u00e9vidente lorsque le volume d’Efret est pass\u00e9 de 250 missions \u00e0 plus de 1\u00a0000 en quelques jours seulement. <\/p>\n\n\n\n

Pour faire \u00e9voluer l\u2019activit\u00e9 et r\u00e9pondre aux attentes de ses clients, Efret devait faire en sorte que chaque employ\u00e9 puisse traiter davantage de volume. L’entreprise avait \u00e9galement besoin de lib\u00e9rer du temps pour se concentrer sur le d\u00e9veloppement commercial et le support client. <\/p>\n\n\n\n

Il \u00e9tait clair qu’Efret ne pouvait plus compter sur des m\u00e9thodes obsol\u00e8tes d’exp\u00e9dition de fret et devait rapidement prendre un virage. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Solution<\/h3>\n\n\n\n

Efret est sp\u00e9cialis\u00e9e dans les chargements complets de m\u00e9ga remorques \u00e0 travers toute l’Europe. Sa client\u00e8le est entre autres compos\u00e9e de e-commer\u00e7ants internationaux, d\u2019entreprises automobiles ainsi que de fabricants et de distributeurs de biens de grande consommation. Une grande majorit\u00e9 des exp\u00e9diteurs en Europe (les clients d’Efret) exigent que les transitaires fournissent une visibilit\u00e9 permettant un suivi, il \u00e9tait donc crucial pour Efret de mettre en place une solution de visibilit\u00e9 proposant des donn\u00e9es fiables et v\u00e9rifi\u00e9es. En s’associant \u00e0 project44, Efret a pu d\u00e9velopper ses opportunit\u00e9s commerciales et accepter les chargements suppl\u00e9mentaires de clients ayant ces exigences.<\/p>\n\n\n\n

Le partenariat de l’entreprise avec project44 a \u00e9galement am\u00e9lior\u00e9 son efficacit\u00e9 op\u00e9rationnelle globale. Efret devait prendre en charge du volume suppl\u00e9mentaire pour assurer sa croissance d\u2019ann\u00e9e en ann\u00e9e. En int\u00e9grant une solution de visibilit\u00e9 exhaustive destin\u00e9e \u00e0 lib\u00e9rer du temps pour ses collaborateurs, Efret ne s\u2019est pas content\u00e9e de r\u00e9pondre aux attentes de ses clients\u00a0: elle les a d\u00e9pass\u00e9es. Ainsi, lorsqu’il s’est agi de g\u00e9rer un volume suppl\u00e9mentaire pendant la haute saison, Efret a quintupl\u00e9 sa capacit\u00e9 sans employer de personnel temporaire, et surtout, l’a fait sans sacrifier la satisfaction des clients. Cet accomplissement tient aux efforts conjoints d’Efret et de project44.<\/p>\n\n\n\n

<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
<\/span>
<\/div>
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R\u00e9sultats<\/h2>\n\n\n\n
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01<\/h2>\n\n\n\n

Une \u00e9quipe trois fois plus efficace gr\u00e2ce \u00e0 l’automatisation et au suivi de project44<\/p>\n<\/div>\n<\/div>\n\n\n\n

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02<\/h2>\n\n\n\n

Capacit\u00e9 \u00e0 augmenter le volume en haute saison sans recourir \u00e0 des int\u00e9rimaires<\/p>\n<\/div>\n<\/div>\n\n\n\n

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03<\/h2>\n\n\n\n

Capacit\u00e9 \u00e0 prendre en charge cinq fois plus de volume en \u00e9liminant les t\u00e2ches manuelles et les \u00e9changes<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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04<\/h2>\n\n\n\n

project44 permet aux membres de l’\u00e9quipe d’Efret de gagner du temps pour se concentrer sur la relation client et le d\u00e9veloppement commercial. Il en r\u00e9sulte une croissance de l\u2019entreprise, une r\u00e9duction du taux d\u2019attrition, et une am\u00e9lioration de l’exp\u00e9rience client globale<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

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\n
    \n
  • \n
    \n
    \n

    Moins ils (les op\u00e9rateurs d\u2019Efret) consacrent du temps \u00e0 essayer de localiser un chargement, plus ils gagnent du temps pour les autres chargements.<\/h3>\nAlex Paterson
    <\/strong>D\u00e9veloppement commercial<\/cite><\/blockquote>\n<\/div>\n<\/li>\n\n\n\n
  • \n
    \n
    \n

    Notre partenariat avec project44 nous permet de fournir \u00e0 nos clients des informations de suivi d\u00e9taill\u00e9es, notamment pour d\u00e9terminer la localisation d\u2019un chargement, l\u2019endroit o\u00f9 il est bloqu\u00e9 et sa destination suivante. Toutes ces op\u00e9rations interviennent dans le cadre d\u2019une int\u00e9gration transparente entre project44 et notre propre syst\u00e8me t\u00e9l\u00e9matique. L\u2019automatisation de ce processus lib\u00e8re du temps, ce qui permet \u00e0 notre \u00e9quipe de se concentrer sur le support client, l\u2019optimisation et les nouvelles activit\u00e9s.<\/h3>\nAlex Paterson
    <\/strong>D\u00e9veloppement commercial<\/cite><\/blockquote>\n<\/div>\n<\/li>\n\n\n\n
  • \n
    \n
    \n

    Notre volume a vraiment explos\u00e9 en 2017. Il a \u00e9t\u00e9 multipli\u00e9 par quatre ou cinq en une nuit, d\u2019une semaine \u00e0 l\u2019autre. Nous sommes ainsi pass\u00e9s de 250 \u00e0 1\u00a0000\u00a0t\u00e2ches par semaine. Il nous est alors devenu totalement impossible de continuer \u00e0 nous appuyer sur les m\u00e9thodes traditionnelles de r\u00e9exp\u00e9dition, de v\u00e9rification des volumes ou du respect des heures de livraison et de collecte.<\/h3>\nAlain Jestin
    <\/strong>PDG<\/cite><\/blockquote>\n<\/div>\n<\/li>\n<\/ul><\/div><\/section><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Efret, une entreprise de transport bas\u00e9e en Europe qui fournit des solutions de fret routier commercial. Processus, technologie et automatisation sont au c\u0153ur de son activit\u00e9. 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