{"id":45620,"date":"2023-01-11T16:57:00","date_gmt":"2023-01-11T22:57:00","guid":{"rendered":"https:\/\/www.project44.com\/customer-stories\/comment-girteka-maintient-la-visibilite-de-8-000-camions-a-travers-le-monde-grace-a-project44\/"},"modified":"2024-09-09T11:35:31","modified_gmt":"2024-09-09T16:35:31","slug":"comment-girteka-maintient-la-visibilite-de-8-000-camions-a-travers-le-monde-grace-a-project44","status":"publish","type":"customer-story","link":"https:\/\/www.project44.com\/fr\/customer-stories\/comment-girteka-maintient-la-visibilite-de-8-000-camions-a-travers-le-monde-grace-a-project44\/","title":{"rendered":"Comment Girteka maintient la visibilit\u00e9 de 8 000 camions \u00e0 travers le monde gr\u00e2ce \u00e0 project44"},"content":{"rendered":"\n
\n

Girteka Logistics est la plus grande entreprise europ\u00e9enne de transport op\u00e9rant sa propre flotte, qui assure chaque ann\u00e9e plus de 820\u00a0000\u00a0chargements complets de camions (FTL). L’entreprise a fait cro\u00eetre sa flotte de 600\u00a0camions en 2010 \u00e0 8\u00a0000 en 2022 en Europe, en Scandinavie et dans les pays de la CEI. Avec une \u00e9quipe de plus de 20\u00a0000\u00a0collaborateur, Girteka Logistics est un transporteur FTL (Full Truck Load) de premier plan, fiable pour les plus grandes entreprises mondiales.<\/h2>\n<\/div>\n\n
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Difficult\u00e9<\/h3>\n\n\n\n
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Girteka cherchait \u00e0 r\u00e9soudre les probl\u00e8mes de visibilit\u00e9 li\u00e9s \u00e0 la sous-traitance de ses exp\u00e9ditions et \u00e0 sa flotte externe. Les \u00e9quipes de Girteka devaient recourir \u00e0 des processus manuels, tels que des appels t\u00e9l\u00e9phoniques, pour obtenir des mises \u00e0 jour sur le statut des chargements. Girteka a souhait\u00e9 automatiser ces op\u00e9rations pour rendre le suivi global des chargements plus efficace.<\/p>\n\n\n\n

Avec la gestion de vastes et complexes op\u00e9rations logistiques, il lui \u00e9tait difficile de superviser et de surveiller une multitude d’\u00e9v\u00e9nements. L\u2019entreprise s\u2019est donc mise en qu\u00eate d\u2019une solution avanc\u00e9e pour automatiser les processus et faciliter la communication au quotidien, tant en interne qu\u2019avec ses clients et fournisseurs.<\/p>\n\n\n\n

L’entreprise cherchait \u00e0 \u00e9liminer les processus inefficaces et manuels qui nuisaient \u00e0 l’exp\u00e9rience client. Par exemple, si un client souhaitait conna\u00eetre le statut de son exp\u00e9dition, il devait envoyer un e-mail ou appeler le service client. Il n’y avait pas d’option en libre-service. Il pouvait ainsi savoir o\u00f9 en \u00e9tait son exp\u00e9dition et quelle \u00e9tait son heure d’arriv\u00e9e pr\u00e9vue, mais toute d\u00e9viation ult\u00e9rieure rendait cette information obsol\u00e8te.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Solution<\/h3>\n\n\n\n

Apr\u00e8s avoir \u00e9valu\u00e9 les d\u00e9fis \u00e0 relever et les opportunit\u00e9s d’am\u00e9lioration, l’\u00e9quipe a envisag\u00e9 le d\u00e9ploiement de divers agr\u00e9gateurs de donn\u00e9es au sein de l’organisation. Girteka avait besoin d’une solution fiable pour ses op\u00e9rations, tout en offrant aux clients une option en libre-service pour suivre le statut des chargements.<\/p>\n\n\n\n

Le partenariat avec project44 a permis \u00e0 l’\u00e9quipe de devenir plus proactive et de b\u00e9n\u00e9ficier de la visibilit\u00e9 n\u00e9cessaire pour v\u00e9rifier la localisation des exp\u00e9ditions, l’heure d’arriv\u00e9e estim\u00e9e (ETA) et la temp\u00e9rature (pour les chargements r\u00e9frig\u00e9r\u00e9s) \u00e0 tout moment pendant la livraison. La plateforme project44 a offert \u00e0 Girteka une vue d’ensemble de toutes ses exp\u00e9ditions, et donc la possibilit\u00e9 de configurer des tableaux de bord personnalis\u00e9s pour divers \u00e9v\u00e9nements.<\/p>\n\n\n\n

La mise en \u0153uvre a donn\u00e9 aux clients de Girteka deux options pour le suivi des exp\u00e9ditions\u00a0:<\/p>\n\n\n\n

    \n
  1. Lien de visibilit\u00e9 direct\u00a0: <\/strong>un lien unique partag\u00e9 num\u00e9riquement fournissant des informations sur un chargement donn\u00e9.<\/li>\n\n\n\n
  2. Tableau de bord de visibilit\u00e9\u00a0:<\/strong> portail en libre-service sur lequel les clients peuvent trouver des informations sur les exp\u00e9ditions pass\u00e9es et actuelles<\/li>\n<\/ol>\n\n\n\n

    Girteka a r\u00e9ussi \u00e0 int\u00e9grer la plateforme project44 avec ses autres syst\u00e8mes pour une visibilit\u00e9 compl\u00e8te sur sa pile technologique. La plateforme project44 re\u00e7oit des informations sur les nouvelles exp\u00e9ditions depuis les syst\u00e8mes de planification des ressources d’entreprise (ERP) de Girteka, ainsi que des donn\u00e9es t\u00e9l\u00e9matiques pour toutes les t\u00e2ches, notamment les coordonn\u00e9es, la temp\u00e9rature et l’ETA. project44 permet \u00e9galement \u00e0 l’\u00e9quipe de recevoir les mises \u00e0 jour de ses partenaires d’exp\u00e9dition et de suivre les exp\u00e9ditions acc\u00e9l\u00e9r\u00e9es. <\/p>\n\n\n\n

    <\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
    <\/span>
    <\/div>
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    R\u00e9sultats<\/h2>\n\n\n\n
    \n

    Le partenariat avec project44 a permis \u00e0 Girteka d\u2019am\u00e9liorer l’exp\u00e9rience et la satisfaction clients, ainsi que son efficacit\u00e9 globale. Les t\u00e2ches qui prenaient des heures jusqu\u2019ici et n\u00e9cessitaient de nombreuses \u00e9tapes sont d\u00e9sormais g\u00e9r\u00e9es en quelques minutes gr\u00e2ce \u00e0 la technologie de project44.<\/p>\n\n\n\n

    Avant project44, un responsable du service client devait r\u00e9pondre \u00e0 un e-mail ou \u00e0 un appel, se connecter au syst\u00e8me de gestion du transport, v\u00e9rifier le statut du camion et l’heure d’arriv\u00e9e estim\u00e9e, puis communiquer de nouveau au client le statut de l’exp\u00e9dition. D\u00e9sormais, le client re\u00e7oit un lien project44 deux heures avant l’exp\u00e9dition, sur lequel il peut cliquer pour v\u00e9rifier le statut de l’exp\u00e9dition \u00e0 tout moment durant le trajet. <\/p>\n<\/div>\n\n\n\n

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    01<\/h2>\n\n\n\n

    R\u00e9duction significative des appels et des e-mails \u00ab\u00a0o\u00f9 est ma commande\u00a0\u00bb (WISMO)<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    02<\/h2>\n\n\n\n

    Augmentation de l’efficacit\u00e9 et r\u00e9duction des t\u00e2ches manuelles<\/p>\n<\/div>\n<\/div>\n\n\n\n

    \n
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    03<\/h2>\n\n\n\n

    Am\u00e9lioration de l’exactitude des donn\u00e9es<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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    04<\/h2>\n\n\n\n

    Am\u00e9lioration de l’exp\u00e9rience client \u2013 Girteka a pratiquement \u00e9limin\u00e9 le besoin d’appels t\u00e9l\u00e9phoniques concernant les informations de suivi, lib\u00e9rant ainsi du temps pour que les \u00e9quipes en contact avec les clients puissent se consacrer \u00e0 des activit\u00e9s \u00e0 plus forte valeur ajout\u00e9e.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

    \n
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      \n
    • \n
      \n
      \n

      D\u00e9sormais, ces \u00e9tapes (manuelles) ne sont plus n\u00e9cessaires\u00a0: le client re\u00e7oit un lien project44 deux heures avant l’exp\u00e9dition et peut cliquer pour v\u00e9rifier le statut de l’exp\u00e9dition sans solliciter le service client.<\/h3>\nPavel Kveten<\/strong>
      Directeur des op\u00e9rations<\/cite><\/blockquote>\n<\/div>\n<\/li>\n\n\n\n
    • \n
      \n
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      En tant que plus grande entreprise europ\u00e9enne de transport exploitant sa propre flotte de v\u00e9hicules, nous visons \u00e0 devenir un choix incontournable pour nos clients, collaborateurs, partenaires, la communaut\u00e9 et nos actionnaires.<\/h3>\nEdvardas Liachovi\u010dius<\/strong>
      CEO of Girteka Holding<\/cite><\/blockquote>\n<\/div>\n<\/li>\n\n\n\n
    • \n
      \n
      \n

      En tant qu’entreprise, nous avons d\u00e9velopp\u00e9 une base solide pour fa\u00e7onner l’entreprise intelligente du futur et notre strat\u00e9gie actuelle consiste \u00e0 investir dans des technologies qui soutiennent notre vision\u00a0: devenir l\u2019un des dix leaders europ\u00e9ens de la logistique. Notre partenariat avec project44 est solide et \u00e9tabli de longue date\u00a0; nous exploitons d\u00e9j\u00e0 sa solution RTV reconnue sur le march\u00e9. La prochaine \u00e9tape visera \u00e0 tirer parti de la plateforme Movement, ce qui nous permettra de mieux g\u00e9rer les donn\u00e9es des transporteurs et des clients, favorisant une plus grande collaboration, un acc\u00e8s aux informations en temps r\u00e9el et des flux de travail rationalis\u00e9s \u00e0 travers la cha\u00eene d’approvisionnement.<\/h3>\nEdvardas Liachovi\u010dius<\/strong>
      CEO of Girteka Holding<\/cite><\/blockquote>\n<\/div>\n<\/li>\n<\/ul><\/div><\/section><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Girteka Logistics est la plus grande entreprise europ\u00e9enne de transport op\u00e9rant sa propre flotte, qui assure chaque ann\u00e9e plus de 820\u00a0000\u00a0chargements complets de camions (FTL). 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