74% of consumers say late delivery hurts brand perception. The Delivery Economy has established a new expectation from consumers for a low-cost, speedy delivery of goods.
In June 2019, project44 commissioned a team of independent researchers who surveyed over 750 consumers and 500 marketing executives to examine the “The Delivery Economy” and its impact on today’s businesses. Watch this webinar to get a look at the survey data and conclusions, hear about the realities of today’s customer expectations based on data, and find out how businesses are, and are not, meeting the challenges of this new customer experience.