The logistics arm (DLS Worldwide) of a global business communications and marketing firm selected project44 to modernize its shipping processes, drastically reducing costs, eliminating errors and scaling to the needs of 50,000+ clients.
Challenge
As RR Donnelley’s (RRD) business grew, so did its manual shipment tracking processes, phone calls and related costs that cut into profitability. The company needed a better way to ship more efficiently while keeping customer satisfaction a top priority.
Solution
With project44’s Advanced Visibility Platform™, RRD found a real-time tracking solution that integrated into their MercuryGate TMS. RRD’s estimate for a six-month implementation of LTL tracking and automation of rating, dispatching and documents went live in just 30 days with the help of the FedEx API Integration Program.