{"id":48061,"date":"2024-01-24T01:10:22","date_gmt":"2024-01-24T07:10:22","guid":{"rendered":"https:\/\/www.project44.com\/%e5%b9%b3%e5%8f%b0\/%e7%94%b5%e5%ad%90%e5%95%86%e5%8a%a1\/%e6%b6%88%e8%b4%b9%e8%80%85%e5%8f%af%e8%a7%86%e5%8c%96\/"},"modified":"2024-09-20T10:33:32","modified_gmt":"2024-09-20T15:33:32","slug":"%e6%b6%88%e8%b4%b9%e8%80%85%e5%8f%af%e8%a7%86%e5%8c%96","status":"publish","type":"page","link":"https:\/\/www.project44.com\/zh-hans\/platform\/%e7%94%b5%e5%ad%90%e5%95%86%e5%8a%a1\/%e6%b6%88%e8%b4%b9%e8%80%85%e5%8f%af%e8%a7%86%e5%8c%96\/","title":{"rendered":"\u6d88\u8d39\u8005\u53ef\u89c6\u5316"},"content":{"rendered":"\n
<\/span>\"Consumer
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\u6d88\u8d39\u8005\u53ef\u89c6\u5316<\/p>\n\n\n\n

\u638c\u63a7\u5ba2\u6237\u4ea4\u4ed8\u4f53\u9a8c<\/h1>\n<\/div>\n\n\n\n

\u5982\u4eca\u7684\u5ba2\u6237\u5e76\u4e0d\u671f\u5f85\u5b8c\u7f8e\uff0c\u4f46\u4ed6\u4eec\u7684\u786e\u5e0c\u671b\u4e86\u89e3\u8ba2\u5355\u72b6\u6001\u4ee5\u53ca\u4efb\u4f55\u95ee\u9898\u6216\u5ef6\u8bef\u60c5\u51b5\u3002 \u4e0d\u8981\u8ba9\u7cdf\u7cd5\u7684\u9001\u8d27\u4f53\u9a8c\u6210\u4e3a\u4ed6\u4eec\u4e0d\u518d\u5149\u987e\u7684\u7406\u7531\u3002 \u4f7f\u7528\u7b26\u5408\u54c1\u724c\u8981\u6c42\u3001\u6613\u4e8e\u5236\u4f5c\u548c\u7ba1\u7406\u7684\u5b9a\u5236\u8ddf\u8e2a\u9875\u9762\u548c\u8b66\u62a5\uff0c\u8ba9\u5ba2\u6237\u4e86\u89e3\u60c5\u51b5\u5e76\u611f\u5230\u6ee1\u610f\u3002<\/p>\n\n\n\n

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\u83b7\u5f97\u6f14\u793a<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
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\"Abercrombie<\/figure><\/div>\n\n <\/div>
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\"Helix\"<\/figure><\/div>\n\n <\/div>
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\"Life<\/figure><\/div>\n\n <\/div>
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\"Neiman<\/figure><\/div>\n\n <\/div><\/div><\/div>\n <\/div><\/div>\n<\/div>\n\n\n\n
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\"降低<\/figure>\n<\/div>\n\n\n\n

\u964d\u4f4e WISMO \u8bf7\u6c42\u548c\u547c\u53eb\u4e2d\u5fc3\u6210\u672c<\/h3>\n\n\n\n

WISMO \u67e5\u8be2\u5360\u5ba2\u6237\u6765\u7535\u7684 50%\uff0c\u89e3\u51b3\u6210\u672c\u9ad8\u8fbe 10 \u7f8e\u5143\uff0c\u8017\u5c3d\u4e86\u547c\u53eb\u4e2d\u5fc3\u7684\u8d44\u6e90\u3002 \u8ba9\u5ba2\u6237\u4e86\u89e3\u60c5\u51b5\u53ef\u63d0\u9ad8\u6ee1\u610f\u5ea6\u5e76\u51cf\u5c11\u5173\u4e8e\u8ba2\u5355\u72b6\u6001\u7684\u67e5\u8be2\u548c\u6295\u8bc9\u6570\u91cf\u3002<\/p>\n<\/div>\n\n\n\n

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\"提高<\/figure>\n<\/div>\n\n\n\n

\u63d0\u9ad8 CSAT \u548c NPS \u5206\u6570<\/h3>\n\n\n\n

\u901a\u8fc7\u5728\u5ba2\u6237\u6574\u4e2a\u8d2d\u4e70\u8fc7\u7a0b\u4e2d\u53ca\u65f6\u63d0\u4f9b\u5176\u6240\u9700\u7684\u76f8\u5173\u4fe1\u606f\uff0c\u5c06\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u51c0\u63a8\u8350\u503c\u5f97\u5206\u63d0\u9ad8 20% \u6216\u66f4\u591a\u3002<\/p>\n<\/div>\n\n\n\n

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\"提高客户忠诚度\"<\/figure>\n<\/div>\n\n\n\n

\u63d0\u9ad8\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/h3>\n\n\n\n

\u901a\u8fc7\u5b9e\u65f6\u66f4\u65b0\u8ba2\u5355\u72b6\u6001\uff08\u5305\u62ec\u9001\u8d27\u5ef6\u8fdf\u6216\u4e0d\u53ef\u9884\u89c1\u7684\u95ee\u9898\uff09\uff0c\u8ba9\u60a8\u7684\u5fe0\u5b9e\u5ba2\u6237\u968f\u65f6\u4e86\u89e3\u8ba2\u5355\u72b6\u6001\uff0c\u4ece\u800c\u4e0e\u6700\u4f73\u5ba2\u6237\u5efa\u7acb\u4fe1\u4efb\u548c\u53ef\u9760\u6027\u3002<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

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\u8fd0\u4f5c\u65b9\u5f0f<\/h2>\n\n\n\n
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\u65e0\u9700\u7f16\u7801\u5373\u53ef\u521b\u5efa\u5b9a\u5236\u8ddf\u8e2a\u9875\u9762<\/a><\/h3>
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\u5229\u7528\u6211\u4eec\u7684\u65e0\u4ee3\u7801\u5de5\u5177\uff0c\u60a8\u53ef\u4ee5\u5728\u51e0\u5206\u949f\u5185\u4e3a\u4efb\u4f55\u54c1\u724c\u6216\u5ba2\u6237\u7c7b\u578b\u521b\u5efa\u548c\u5b9a\u5236\u8ddf\u8e2a\u9875\u9762\uff0c\u800c\u65e0\u9700\u6280\u672f\u56e2\u961f\u7684\u4efb\u4f55\u5e2e\u52a9\u3002<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n

\u52a0\u5f3a\u7684\u8ba2\u5355\u95ee\u9898\u68c0\u6d4b<\/a><\/h3>
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\u5229\u7528\u5168\u7403\u6700\u5168\u9762\u7684\u6700\u540e\u4e00\u516c\u91cc\u6570\u636e\u96c6\uff0c\u6bd4\u627f\u8fd0\u4eba\u591a\u53d1\u73b0 3 \u500d\u7684\u8ba2\u5355\u95ee\u9898\uff0c\u4ee5\u4fbf\u5728\u5b83\u4eec\u6210\u4e3a\u5ba2\u6237\u95ee\u9898\u4e4b\u524d\u4e3b\u52a8\u6c9f\u901a\u6216\u89e3\u51b3\u914d\u9001\u95ee\u9898\u3002<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n

\u7c92\u5ea6\u7ea7\u6d1e\u5bdf\uff0c\u8ba2\u5355\u6df1\u5ea6\u5206\u6790<\/a><\/h3>
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\u901a\u8fc7 25 \u79cd\u8d27\u8fd0\u548c\u8b66\u62a5\u901a\u77e5\uff0c\u60a8\u53ef\u4ee5\u51c6\u786e\u4e86\u89e3\u51fa\u73b0\u4e86\u54ea\u4e9b\u95ee\u9898\uff0c\u4ece\u800c\u80fd\u591f\u4f20\u8fbe\u5177\u4f53\u60c5\u51b5\u5e76\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6237\u670d\u52a1\u3002<\/p>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n

\u7ec6\u5206\u5ba2\u6237\u8b66\u62a5\u548c\u4fe1\u606f<\/a><\/h3>
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\u6839\u636e\u8ba2\u5355\u72b6\u6001\u3001\u5730\u533a\u548c\u4ea4\u4ed8\u7c7b\u578b\u8fdb\u884c\u7ec6\u5206\uff0c\u4e3a\u6bcf\u4f4d\u5ba2\u6237\u91cf\u8eab\u5b9a\u5236\u8b66\u62a5\uff0c\u9488\u5bf9\u5176\u72ec\u7279\u7684\u8ba2\u5355\u548c\u5efa\u8bae\u7684\u64cd\u4f5c\u53d1\u9001\u8b66\u62a5\u3002<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/div>

<\/div><\/div>\n<\/div>\n\n
<\/span>
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\"Movement<\/figure>\n\n\n\n

Movement \u5e73\u53f0\u4e2d\u7684\u6d88\u8d39\u8005\u53ef\u89c6\u5316<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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\u901a\u7528\u8ba2\u5355\u8ddf\u8e2a<\/h3>\n\n\n\n

\u7edf\u4e00\u6240\u6709\u8ba2\u5355\u7ec4\u4ef6\uff0c\u5b9e\u73b0\u5168\u9762\u8ddf\u8e2a\u548c\u9ad8\u6548\u7387\u7ba1\u7406\u3002 \u8ddf\u8e2a\u6bcf\u4e2a\u8ba2\u5355\u4ece\u53d1\u8d27\u5230\u9001\u8fbe\u7684\u6574\u4e2a\u8fc7\u7a0b\uff0c\u5373\u4f7f\u8ba2\u5355\u88ab\u5206\u6210\u591a\u4e2a\u6279\u6b21\u53d1\u8d27\u3002<\/p>\n<\/div>\n\n\n\n

\"通用订单跟踪\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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\u8ddf\u8e2a\u9875\u9762\u548c\u8b66\u62a5\u4e3b\u9898<\/h3>\n\n\n\n

\u4f7f\u7528\u6211\u4eec\u6613\u4e8e\u4f7f\u7528\u7684\u5b9a\u5236\u5de5\u5177\u4e3a\u60a8\u7684\u8ddf\u8e2a\u9875\u9762\u6253\u4e0a\u6807\u8bb0\u3002 \u4ece\u5404\u79cd\u989c\u8272\u3001\u5b57\u4f53\u548c\u6a21\u5757\u4f4d\u7f6e\u4e2d\u8fdb\u884c\u9009\u62e9\uff0c\u521b\u5efa\u4e00\u4e2a\u5916\u89c2\u548c\u611f\u89c9\u90fd\u50cf\u60a8\u7684\u54c1\u724c\u7684\u8ddf\u8e2a\u9875\u9762\u3002<\/p>\n<\/div>\n\n\n\n

\"跟踪页面和警报主题\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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\u7075\u6d3b\u7684\u5e03\u5c40\u548c\u5185\u5bb9\u6a21\u5757<\/h3>\n\n\n\n

\u5229\u7528\u6211\u4eec\u7684\u81ea\u52a9\u5b9a\u5236\u529f\u80fd\uff0c\u5b8c\u5168\u63a7\u5236\u8ddf\u8e2a\u9875\u9762\u7684\u5916\u89c2\u548c\u611f\u89c9\u3002 \u7f16\u8f91\u3001\u91cd\u65b0\u6392\u5e8f\u3001\u9884\u89c8\u548c\u5b9a\u5236\u4efb\u4f55\u6a21\u5757\u3002<\/p>\n<\/div>\n\n\n\n

\"灵活的布局和内容模块\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\u672c\u5730\u5316<\/h3>\n\n\n\n

\u901a\u8fc7\u672c\u5730\u5316\u652f\u6301\u4e3a\u5168\u7403\u5ba2\u6237\u63d0\u4f9b\u5c3d\u53ef\u80fd\u6700\u4f73\u7684\u8ddf\u8e2a\u4f53\u9a8c\u3002 \u6839\u636e\u5730\u533a\u548c\u8bed\u8a00\u521b\u5efa\u9884\u5148\u6279\u51c6\u7684\u56fd\u5bb6\u7ea7\u9875\u9762\u548c\u8b66\u62a5\u3002<\/p>\n<\/div>\n\n\n\n

\"本地化\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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\u81ea\u52a8\u9884\u7ea6\u8c03\u5ea6<\/h3>\n\n\n\n

\u5728\u8ddf\u8e2a\u9875\u9762\u4e0a\u4e3a\u5ba2\u6237\u63d0\u4f9b\u65e0\u7f1d\u3001\u9ad8\u6548\u7684\u5b89\u88c5\u9884\u7ea6\u65b9\u5f0f\u3002<\/p>\n<\/div>\n\n\n\n

\"自动预约调度\"<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
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