project44 Sub-Processors
1. Scope
This documentation describes the Sub-processors and certain other entities material to the services listed in the Sub-processors Tables below (collectively, for the purposes of this document only, the “Services”). Capitalized terms used in this documentation are defined in P44’s MSA and/or Data Processing Addendum and/or any agreement made between P44 and Customer, referencing this documentation. Many of the Services are fully or partly hosted on third-party infrastructures that operate as P44’s Sub-processors. This Sub-processor documentation was last updated on February 1, 2024.
If a Service includes features which run across multiple infrastructures using different Sub-processors or hosted in different locations, the Sub-processors Table will list each infrastructure involved in running the Service as a separate “purpose of processing” row detailing how, and for what features, each infrastructure is used.
2. Sub-processor Notifications
P44 Customers may subscribe to notifications of new Sub-processors for those Services for which Customer has a then-current active subscription by filling out this form.
3. Sub-processors Storing Customer Data
Multiple Services offer multiple alternative locations to process and/or store Customer Data.
Customer may request to have Customer Data for a Service or feature hosted in a different region, which may be accommodated, subject to availability. Further, if Customer Data is hosted in a different region for one Service, this may also affect where Customer Data is hosted in other related services. If Customer has any questions about where Customer Data is stored that this documentation does not answer, please contact P44’s customer support.
In addition to the locations identified in the below Sub-processors tables, P44 may store across its processing locations identifying information about Customers’ instance(s) and identifying information about Users for the purpose of operating the Services, such as facilitating the login process and the provision of customer support.
4. Related Services
P44 offers software services used by P44 Customers across a variety of industries and businesses. The P44 Services consists of different types of products and services, which P44 individually references as ‘SKUs’. The Sub-processors Tables list the Sub-processors involved in processing related to the SKUs in general and where relevant specific Sub-processors undertaking processing activities for individual SKU
5. Sub-processor Tables
General List of Sub-processors for all SKUs
Purpose of Processing | Sub-processors | Locations |
Cloud services and hosting | Amazon Web Services, Inc. | United States |
Amazon Web Services EMEA SARL | Ireland and/or Germany | |
Google LLC | United States and/or | |
Data warehousing for reporting | Snowflake, Inc. | Ireland, Germany, Netherlands, Switzerland and/or United States |
User management | Okta, Inc. | Ireland, Germany and/or United States |
Data base services | Tableau Software, Inc. | Ireland, Germany and/or United States |
ElasticSearch B.V. | Ireland, Germany, France and/or United States | |
MongoDB, Inc. | Ireland, Germany and/or United States | |
SMS notifications / Contact management (voluntary) | Twilio Sendgrid, Inc. | United States, Ireland, and/or Australia |
Product analytics | FullStory, Inc. | United States and/or Frankfurt |
Mixpanel, Inc. | Netherlands | |
Data analytics | Observe, Inc. | United States and Europe |
Marketing communication, landing pages, and product pages | Marketo, Inc. | England, Netherlands, and/or United States |
Project management tool | Rocketlane Corp | United States |
Infrastructure monitoring | Datadog, Inc. | United States and Germany |
Security Monitoring | Sumo Logic, Inc. | Ireland |
List of Sub-processors providing Support services for SKUs
Purpose of Processing | Sub-processors | Locations |
Support services, including technical and operations support | project44 A/S | Denmark |
Project44 B.V. | The Netherlands | |
Project44 Sp z.o.o. | Poland | |
project44, LLC | United States | |
Project44 Germany GmbH | Germany | |
Project44 Software Services Private Limited | India | |
Project44 SAS | France | |
QCerris D.O.O. | Serbia | |
QABADGER d.o.o. | Serbia | |
Lean Technologies, LLC | Colombia | |
Service provider of customer support tools | ZenDesk, Inc. | United States |
Specific List of Sub-processors for the SKU: “Last Mile”
Purpose of Processing | Sub-processors | Locations |
Data analytics | Talend, Inc. | United States |
Observe, Inc. | United States and Europe | |
Analytics and reporting tool | Gainsight, Inc. | United States and/or Germany, Ireland |
Product feedback | Canny Inc | United States |
SMS notifications (voluntary) | Twilio Sendgrid, Inc. | United States, Ireland, and/or Australia |
Specific List of Sub-processors for the SKU: “Legacy Ocean Insights Platform”
Purpose of Processing | Sub-processors | Locations |
Cloud services and hosting | Hetzner Online GmbH | Germany |
Host Europe GmbH | Germany | |
Surfboxx IT-Solutions GmbH | Germany |
Specific List of Sub-processors for the SKU: “GateHouse Track”
Purpose of Processing | Sub-processors | Locations |
Cloud services and hosting | Netic A/S | Denmark |
Specific List of Sub-processors for SKUs hosted in China
Purpose of Processing | Sub-processors | Locations |
Cloud services and hosting | Alibaba Cloud Computing Ltd. | China |
Infrastructure monitoring | Datadog, Inc. | China |