Frequently Asked Questions - Carriers

1. General Questions

Who is project44?

project44 powers Movement, the world’s leading advanced visibility platform for shippers and logistics providers. Leveraging the power of Movement, organizations can increase operational efficiencies, reduce costs, and improve shipping performance. Connected to hundreds of thousands of carriers worldwide via multiple connection types, including integrations with nearly all ELD and telematics devices on the market, project44 supports all transportation modes and shipping types.

Are you a broker?

No, project44 is not now and will never be a broker. We are a neutral party in this industry whose main goal is to make you and your customer’s lives easier via automated load tracking. Becoming a broker would mean we would be directly competing with our customers.

Are brokers using this data to drive down prices?

No. project44 only provides tracking data during the duration of a load, meaning that brokers will not know where the capacity is at all times. Our goal is to use this data to ensure that you spend less time on the phone with your broker and more time doing what you love – moving freight.

Why should I join the project44 network? What’s in it for me?

By joining the project44 network, you become a more efficient, effective, and visible partner to shippers and brokers

Reduce dwell time since visibility helps customers better prepare for arrival

Collect fees when dwell does happen with historical data proving wait times

Save on customer service when customers can track their shipments in real time instead of calling you for updates

Gain an advantage among shippers and LSPs that value visibility when you’re recognized as a Preferred Carrier

Secure profitable new business with top global shippers and LSPs on the project44 platform

Will this cost me money?

No, joining the project44 carrier network is free for carriers.

2. How Tracking Works

How does project44 connect with carriers to track loads?

project44 gives each carrier the option to select their preferred connection setup, whether via ELD/​telematics, direct API, or DriveView mobile app. 

  1. DriveView - DriveView uses a driver’s mobile device’s GPS to securely collect shipment location data in real-time without driver intervention and delivers it to your customer so they can plan for arrival without calling for status checks. Learn more.
  2. Telematics – With a one-time integration that takes less than a day to set up, project44 pulls location data from your ELD provider which we use to deliver real-time visibility to your customer. Learn more.
  3. API - With API tracking, a single integration enables you to automatically send location data to project44, which we use to deliver real-time visibility with predictive ETAs to our mutual customers. Learn more.

We can work with you to find the best connection method.

What if I don’t have a telematics or TMS system?

If you don’t have telematics or TMS system, you can still provide location data to your customers using DriveView, project44’s mobile app. DriveView is available on iOS and Android for free and is easy to install and use. DriveView communicates location and ETAs to your customer when you have an active load and automatically stops tracking when you are done with your trip. Learn more.

Why don’t you just put a tracking device on the shipment?

project44 doesn’t put tracking devices on shipments but we do connect to your in-trailer GPS devices. If you have a telematics device and would like to learn more about using it to provide customers with visibility, check out our telematics resource page.

I already share this data with other visibility tracking companies, can’t you use that?

No, our mutual customers have subscribed to project44 to access location updates on their shipments through our platform, meaning you must connect through us. After you join project44, you can easily turn on/​off access to multiple customers.

3. Best Practices

I have not yet joined the project44 network. How do I getting started?

To ensure a smooth onboarding into the p44 network, we recommend doing the following:

1. Creating an account. Create your account with project44 using an invitation link from your customer. While you can sign up without an invitation using the sign up” links on our website, the easiest way to ensure that when you sign up you’re immediately connected to your customer is to use the custom link they sent to your email.

2. Enabling tracking. Select the connection method that best suites you and the day-to-day requirements for successful tracking, whether it’s the DriveView mobile app, connecting your telematics account, or setting up a direct API connection. Once you start the connection process, stay active and engaged in the process until you successfully track your first load with project44. If at any point you find that you are not the correct person to complete this process, loop in the correct contact for your company.

3. Get support. If you have trouble getting connected, ask for help! Our dedicated onboarding support teams are ready to assist you and answer any questions as you go through the process. 

I’ve joined the project44 network and successfully tracked a load! How can I achieve and maintain a high tracking performance?

1. Get Movement. Ensure you have access to Movement, project44’s platform, to access the same visibility data, including predictive ETAs, that your customers have. If you need access, submit a request.

2. Monitor Performance. Familiarize yourself with important tools in Movement designed to help you improve performance
- See how your customers are tracking performance
- Identify tracking trends at a customer level
- Use this data to leverage performance conversations with your customers
- Identify tracking issues and get recommended fixes

4. Data Privacy & Security

Are you tracking me all the time?

No, project44 only tracks a truck for the duration of a mutual customer’s load. For example, if you are moving freight for a shipper, they will tell us the shipment’s origin, destination, and any stops in between. We only receive and share tracking information 90 minutes before the scheduled pick up window, and we end tracking when the truck leaves the final delivery location. We do not track in between shipments.

Will any broker have access to any Hours of Services (HOS) data? Will I be penalized for going over my hours?

No, none of project44’s customers, including Shippers or 3PLs, have any access to any HOS information. project44 takes the available Hours of Service for a particular shipment to factor into the estimated time of arrival (ETA) for that specific load but we never share this information. At no point is a broker ever made aware of available hours.

Is my data secure?

Yes, project44 follows strict data protection regulations to ensure your data is safe. We only pass your freight location data to your customers that you’ve authorized to receive that data. We do not redistribute or resell your data. We are fully GDPR compliant and always keep your data and privacy protected. Because you determine who we share your data with, you can stop sharing with any party at any time. Furthermore, we only track shipments when they are out for delivery and have been initialized by the customer – we do not track anything in between shipments and we do not share Hours of Service data. Authorizing a telematics integration with project44 does not give our mutual customers visibility or access into your GPS devices, only the location information for authorized shipments.

Do you have to use my driver’s cell phone?

No. We prefer to track shipments via telematics or API connections because it’s easy, requires a one-time setup, and does not require any intervention from the driver. If you elect to track shipments via our DriveView mobile application, a driver phone number may be required to initiate the shipment. However, we also offer the option for drivers to initiate shipments by entering the shipment identifier in the DriveView app without sharing their phone number with customers. If you or your customer would prefer to track that way, simply ask your customer for the Shipment ID / BOL# and provide that to the driver to input in the app.