Is 2020 the End of the Delivery Economy?

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Delivery Expectations Continue to Grow Despite Global Challenges

How will global economic uncertainty impact customer expectations around delivery? And what will supply chains meet these customer expectations while overcoming unexpected disruption?

project44 explored these questions and more in a recent report, which surveyed consumers and supply chain professionals in North America and Europe.

The report found that the Delivery Economy — the pervasive sentiment in which customers expect the low cost, fast, and highly transparent delivery of goods — is holding strong in B2C and B2B industries despite economic challenges around the world. Adding to these pressures are growing concerns around sustainability and data privacy. 

Here are some of the key findings: 

  • 89% of customers do not expect companies to sacrifice visibility/​transparency into the delivery process.
  • Only 23% of supply chains had a contingency plan already in place reduce the cost of operations in an economic downturn.
  • 78% of customers would be more likely to make purchases from companies that prioritize sustainability in the delivery process.
  • Nearly half (46%) of supply chains don’t have an environmental sustainability plan.
  • 82% of customers feel companies need to do more to protect the security of their personal data.

Download the full report to learn more.

“These findings echo what we see in the research community as well: smart data management enables effective supply chain management. But, as data sources and data integrations proliferate, we are all now only beginning to understand the opportunities, and the challenges, that real-world supply chain data coordination will present. Ours is a field that is wide open, with big opportunities for profitable problem solving.”

David Correll

Research Scientist at the MIT Center for Transportation and Logistics