A better experience from cart to curb
project44’s Last Mile platform gives retailers the power to improve the customer delivery experience from click to doorstep with real-time visibility, early issue resolution, and proactive customer communication. Master the last mile and boost your bottom line with a seamless eCommerce delivery experience.
Smarter scheduling from dock to gate with Appointment Management
160+
last mile carrier integrations
50M
monthly shipments
25B
shipment events tracked
30M
consumer alerts sent monthly
Consumer Visibility
Keep end consumers more informed and engaged with real-time visibility of last-mile shipments on tailored branded tracking pages with personalized delivery alerts.
Predictive Delivery Dates
Set accurate expectations and enhance customer satisfaction with delivery predictions backed by insights from 21 billion shipment events, right in the shopping cart.
Last Mile Insights
Access essential analytics and metrics on carrier and shipment performance, empowering your team to tackle the most important delivery issues.
Last Mile Resolution
Enhance customer experience with a dedicated management hub that highlights distressed shipments within your network with self-service resolution options.
Last Mile Connect
Gain normalized, enriched, and predictive delivery data across all modes, via API. Drive NPS and maintain control of your brand experience with advanced delivery communication.
Delivery Appointment Scheduling
Delivery Appointment Scheduling embeds scheduling functionality directly through the branded visibility experience and via email notifications, turning a complicated process into a seamless customer experience.
Benefits
Increase revenue
Delivering a superior post-purchase customer experience is proven to increase NPS, which has a direct correlation to increased revenue. A 7-point increase in NPS can lead to a 1% increase in revenue. By designing and adopting a delivery experience that exceeds customer expectations, you can differentiate from your competitors and drive growth.
Save cost
WISMO calls are a major pain point for both businesses and customers. Accurate visibility and proactive alerts can help businesses reduce WISMO calls by 50%, saving money and improving the experience for customers.
Generate loyalty
Differentiate on delivery experience with real-time tracking, predictive delivery dates, delivery appointment scheduling, and proactive notifications that satisfy customers and keep them coming back for more.
project44 has been a source of truth for our customers and all shipment data, which has allowed Helix to solve logistical and operational issues for customers.
Ben Messick
Director of Operations
Helix Sleep
I’m very familiar with various shipping software, and I would say project44 is extremely easy to use unlike other visibility platforms I’ve seen. I like how simple it is and the amount of visibility it provides. All of the information is in one place and just a click away.
Zach Cannon
Manager of Operations and Logistics
LifeSeasons
eCommerce logistics for every team
eCommerce & Marketing
Improve customer experience with industry leading last mile data, configurable branded tracking experiences, and customizable alerts to increase CSAT & NPS.
Customer Service
Decrease WISMO inquiries by 50% and cut time to solve in half with automated case management and a last mile control tower.
Logistics Teams
Proactive notification of order issues to solve exceptions before they impact customers; carrier insights to uncover cost saving opportunities.
Procurement & Finance
Data-driven last mile network optimization with carrier performance metrics that allow you to select the best provider.
How it works
01
Drive cart conversion
Predictive delivery dates and transparent delivery options give your customers the confidence they need to complete their purchase.
02
Keep your customers updated
With direct carrier integrations and algorithms to enhance carrier data, share the industry’s most accurate visibility and proactive notifications to keep customers informed on order status.
03
Predict delivery issues
By analyzing historical data and identifying patterns, machine learning models predict when and where delivery issues are likely, so you can deploy resources and take preventive measures.
05
Analyze delivery performance
Carrier performance improvement is one investment you can’t overlook. Identify and address areas for improvement, such as on-time delivery rates, damage rates, and customer satisfaction ratings.