ECOMMERCE LOGISTICS
Last mile resolution and insights
Turn delivery data into actionable intelligence, resolving problems before they reach the customer
~3x
More problems caught than carriers
Up to 90%
Faster exception resolution
~27 hrs
Earlier delay warning than carriers
Trusted by leading retailers
Resolve delivery issues faster,
improve performance over time
Proactively identify and action high-priority exceptions at-scale with shipment-level visibility and carrier insights
Exception insights
Find and investigate delivery exceptions early
Define exceptions around customer commitments and operational priorities, so teams can identify on-time delivery risks and action them sooner.
Automated case creation
Resolve delivery issues automatically
Set custom rules to create cases when defined exceptions occur, assign the right workflows, and move issues into resolution without the need for manual monitoring.
Case performance
Keep resolution performance on track
Track case volumes, response times, resolution times, and SLAs to identify bottlenecks and improve overall efficiency.
Carrier performance
Track carrier performance
Compare delivery performance across carriers to identify trends, uncover performance gaps, and have better-informed conversations with carrier partners.
Command center
Improve delivery performance over time
See delivery trends across the network in one place. Track exceptions, cases, and shipment activity to spot patterns and guide improvements.
Trusted by leading brands
Retail
“We’re in the never normal supply chain… We’ve had to really move to having better tools like project44 to help with our predictability.”
Retail
Boll & Branch unlocked revenue in the post-purchase experience and improved CSAT scores during peak season
One platform for a more reliable last mile
See how eCommerce logistics helps you deliver on time, protect margins, and keep customers happy, across your entire last mile.