Help Center
Find out how to get in touch with our teams and resources across the globe.
Office Locations
Chicago –
Headquarters
222 W Merchandise Mart Plaza
Chicago, Illinois
60654, USA
Aalborg
Strømmen 6
9400 Nørresundby
Denmark
Amsterdam
Westermarkt 2
1016 DV Amsterdam
Netherlands
Bengaluru
Zonasha IT Building (6th Floor), Laxmi Sagar Layout, Mahadevapura, Bengaluru, Karnataka 560048
Chennai
Level 5, Prestige Palladium Bayan,
129-140, Greams Road,
Chennai, 600006, India
Hamburg
Ballindamm 27
20095, Hamburg
Germany
Kraków
al. Pokoju 18C
31-564 Kraków
Poland
Tokyo
Hibiya Park Front 19F, 2-1-6 Uchisaiwaicho, Chiyoda City, Tokyo 100-0011, Japan
Munich
Ludwigstraße 8
80539 München
Germany
São Paulo
Alameda Santos, 700 – cj 22 – Jd Paulista
São Paulo – SP
01418-100, Brazil
Contact Us
Sales
North America
+1 (312) 376-8883 (Option 1)
info@project44.com
EMEA
+45 70201939
info@project44.com
APAC
LATAM
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Support Tiers
| Essentials | Premier | Elite | ||
|---|---|---|---|---|
| SERVICE LEVEL | Response SLA | 2 hours | 1.5 hours | 1 hour |
| Hours covered | 24×5 | 24×7 (weekend support) | 24×7 (weekend support) | |
| Update cadence | 24-48 hours | 24 hours | < 24 hours | |
| SUPPORT CHANNELS | Support team | Standard support team | Designated support engineer | Designated support engineer + 24/7 Monitoring team |
| Updates via portal & email |  |  |  | |
| Proactive monitoring team |  | |||
| MONITORING | Service disruption monitoring |  |  |  |
| Alerting |  | |||
| Customized notification thresholds |  | |||
| Proactive outreach |  | |||
| VALUE ADDS | Post release documentation |  |  | |
| Release communications | Release notifications | Release readiness | ||
| Live call for incidents |  |
Learn
Customer Knowledge Base
The project44 Knowledge Base is a one-stop shop that allows you to get the most out of project44’s solutions faster.
- Product User Guides
- Troubleshooting Articles
- Use Case Documentation
- Demo Videos
- Release Notes
- Developer Portal