Sr. Content Specialist

Why project44? 

At project44, we believe in better. 

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. 

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. 

Headquartered in Chicago, IL with a 2^nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

About the Role:

We are seeking a Sr. Content Specialist to join our Product Design team. This role is pivotal in driving user adoption and engagement through clear, compelling, and educational content across the entire product experience. You will own the end-to-end content strategy—from release notes and in-product tutorials to help center documentation and video walkthroughs. You’ll collaborate closely with Product, Engineering, Design, and Marketing to ensure our users are informed, empowered, and successful.

As a Sr. Content Specialist, you are not just a writer—you are a strategic communicator who understands how to deliver the right message, in the right format, at the right time. You thrive in a fast-paced environment and are passionate about simplifying complex concepts for diverse audiences.

Responsibilities:

• Own the creation and maintenance of all user-facing content including:
• Product documentation
• Release notes
• In-product tooltips and onboarding flows
• Video tutorials and walkthroughs
• Help center articles and FAQs
• Collaborate with Product Managers, Engineers, Designers, and Customer Success to understand new features and translate them into user-friendly content.
• Develop and execute a content strategy that supports user adoption, onboarding, and self-service.
• Conduct regular audits of the Knowledge Base and in-product content to ensure accuracy, consistency, and relevance.
• Analyze content performance and user feedback to continuously improve clarity, engagement, and effectiveness.
• Partner with Marketing to align product messaging across channels and ensure consistency in tone and terminology.
• Contribute to the administration and optimization of our content management and delivery tools (e.g., CMS, video platforms, analytics tools).
• Advocate for content best practices and user-centered communication across the organization.

Qualifications:

• 5+ years of experience in content strategy, technical writing, instructional design, or a related field—preferably in a SaaS environment.
• Proven ability to create content that drives user engagement and product adoption.
• Strong portfolio showcasing a range of content types (e.g., documentation, videos, in-app messaging, tutorials).
• Experience writing for multiple audiences including end users, developers, and internal stakeholders.
• Familiarity with public APIs, SDKs, and developer documentation is a plus.
• Comfortable working with analytics tools to measure content effectiveness.
• Experience leveraging AI tools (e.g., generative AI, content automation, or AI-enhanced writing assistants) to streamline content creation, improve scalability, and enhance user experience.
• Self-starter with excellent project management skills and the ability to manage multiple priorities.
• Experience with tools such as Confluence, Zendesk, MadCap Flare, Camtasia, or similar platforms.
• Knowledge of the logistics or supply chain industry is a plus.

Diversity & Inclusion

At project44, we’re designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!