Last Mile Resolution
Proactively resolve order issues
Operate at scale with a control tower that unifies all last mile shipments and orders, allowing teams to take proactive action and collaborate with carriers and team members to prevent millions of dollars in avoidable costs tied to returns, incorrect addresses, and more.
Proactively identify and resolve order issues
Swiftly identify and promptly escalate exceptions as soon as they happen to slash your issue resolution time by as much as 80%.
Increase productivity with automated workflows
Operate at scale with a centralized control tower that enables collaboration and increases team productivity with automated case creation, rules engines, real-time notifications, and batch actions.
Drive carrier performance improvements
Improve carrier accountability by setting and defining case management performance metrics and regularly assess their results to ensure consistent quality and standards.
project44 has been a source of truth for our customers and all shipment data, which has allowed Helix to solve logistical and operational issues for customers.
Ben Messick
Director of Operations
Helix Sleep
Shift from reactive to proactive with Last Mile Resolution
Resolution and workflow management
Easily delegate resolution workflows to both internal and external carrier teams, simplifying the process of fixing shipment issues.
Automatic case creation
Efficiently handle challenges, resolve issues quickly, and maintain smooth operations with Automatic Case Creation for damages, returns, incorrect addresses, and exceptions.
Case management performance metrics
Track carrier performance by analyzing metrics like time to solve, response time, open cases, and more for confident SLA management.
Shipment filtering and search
Pinpoint shipping issues swiftly and facilitate seamless resolution with easy filtering and searching. Isolate shipments that fulfill specific criteria, enabling you to resolve critical issues and increase efficiency.
Real-time alerts & notifications
Ensure team members and carriers stay in the loop through automated alerts about case creation or resolution updates, vital for white-glove or perishable shipments.
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Consumer Visibility
Keep end consumers more informed and engaged with real-time visibility of last-mile shipments on tailored branded tracking pages with personalized delivery alerts.
Last Mile Insights
Access essential analytics and metrics on carrier and shipment performance, empowering your team to tackle the most important delivery issues.
Predictive Delivery Dates
Set accurate expectations and enhance customer satisfaction with delivery predictions backed by insights from 21 billion shipment events, right in the shopping cart.
