Last Mile Insights
Optimize carrier performance
Supply chain leaders know the challenge of consolidating scattered carrier performance data for last mile delivery analysis. Last Mile Insights streamlines real-time network reporting and planning. More quickly standardize, enhance, and centralize projected issues across last mile carriers and modes through customizable reports, to improve network performance year-round.
Predict delivery issues
Leveraging data from over 26 billion shipment events, Last Mile Insights identifies complications 35 hours before carriers do and reveals hidden issues in up to 17% of customer deliveries.
Unlock critical insights on-demand
Evaluate actionable carrier data and centralized delivery insights — including executive level-metrics — across any last mile mode, covering all carriers within your network.
Take action with more confidence, less effort
With aggregated order and customer data, retailers gain insights from customizable reports with 10x less effort. Prescriptive reporting pinpoints root causes and highlights opportunities to make decisions based on trusted data.
Real-time order insights with eCommerce Logistics
Unlock advanced network performance analytics
Click-to-delivery dashboard
Unify order processing and transit durations to pinpoint the average time it takes from a customer’s click to the moment it arrives at their doorstep — a key performance benchmark for retailers.
Carrier EDD & customer promise comparison
Consistently track essential metrics such as Carrier Estimated Delivery Dates (EDD) and customer promise dates, to accurately gauge performance against predefined Service Level Agreements (SLAs) over time.
Carrier performance analytics
Monitor performance changes over time with a view of the complete on-time percentage and average transit days for all carriers in your network.
Carrier exception reporting
Get average exception rates across your network and for specific carriers. Gain insights into common exception types occurring across within your carrier base.
Explore related products
Consumer Visibility
Keep end consumers more informed and engaged with real-time visibility of last-mile shipments on tailored branded tracking pages with personalized delivery alerts.
Last Mile Resolution
Enhance customer experience with a dedicated management hub that highlights distressed shipments within your network with self-service resolution options.
Predictive Delivery Dates
Set accurate expectations and enhance customer satisfaction with delivery predictions backed by insights from 21 billion shipment events, right in the shopping cart.
