The delivery experience is proven to have the biggest impact on customer satisfaction. 85% of online shippers say that a poor delivery experience would prevent them from ordering from that online retailer again. As a result, many companies have made the delivery experience a strategic focal point due to the massive potential to improve NPS and CSAT, while reducing costly WISMO calls and improving efficiency.
However, many companies struggle to understand what is truly required to deliver a great customer delivery experience (hint, it’s more than just fast shipping). In this webinar project44 will welcome Nate Skiver, an industry expert with 20 years of experience in the parcel transportation and ecommerce delivery space. Nate will highlight recent industry trends and share five key ways brands can improve the delivery experience while still saving costs.
