The Time That Bleeds Out

Why does it take longer to decide about a troubled shipment than it takes to cross the Pacific?

There are two gaps between the physical world and the digital world. Too many organizations haven’t closed the one that matters most.

The first is ‘time to truth’. Something happens in the physical world long before your systems know about it. Ten years ago, that gap was days or weeks. You found out when a customer called to complain.

Closing that first gap took a decade and a network every person in this room helped build.The second gap is where organizations are stuck right now.