project44 Headquarters – Chicago
222 W Merchandise Mart Plaza
Chicago, Illinois
60654, USA
+1 (312) 376-8883
Global Office Locations
Aalborg
Strømmen 6
9400 Nørresundby
Denmark
Amsterdam
Westermarkt 2
1016 DV Amsterdam
Netherlands
Bengaluru
Zonasha IT Building (6th Floor), Laxmi Sagar Layout, Mahadevapura, Bengaluru, Karnataka 560048
Chennai
Coda Global India, Level 8 & 9, Olympia Teknos Park, 28, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, India
Hamburg
Ballindamm 27
20095, Hamburg
Germany
Kraków
al. Pokoju 18C
31-564 Kraków
Poland
Munich
Ludwigstraße 8
80539 München
Germany
São Paulo
Alameda Santos, 700 – cj 22 – Jd Paulista
Ṣo Paulo РSP
01418-100, Brazil
Tokyo
Hibiya Park Front 19F, 2-1-6 Uchisaiwaicho, Chiyoda City, Tokyo 100-0011, Japan
Contact Us
General Information and Sales: info@project44.com
Carrier Support: carrierservices@project44.com
Employment Verification: people@project44.com
Media & Public Relations: press@project44.com
Security Questions and Concerns: security@project44.com
Customer Support
Call
North America: +1 312-376-8883 (Monday to Friday 08:00 AM CDT to 05:00 PM CDT)
Europe: +45 70 20 19 12
Toll Free: +1 (844) 535-2905 (24/7)
Support Tiers
| Essentials | Premier | Elite | ||
|---|---|---|---|---|
| SERVICE LEVEL | Response SLA | 2 hours | 1.5 hours | 1 hour |
| Hours covered | 24×5 | 24×7 (weekend support) | 24×7 (weekend support) | |
| Update cadence | 24-48 hours | 24 hours | < 24 hours | |
| SUPPORT CHANNELS | Support team | Standard support team | Designated support engineer | Designated support engineer + 24/7 Monitoring team |
| Updates via portal & email |  |  |  | |
| Proactive monitoring team |  | |||
| MONITORING | Service disruption monitoring |  |  |  |
| Alerting |  | |||
| Customized notification thresholds |  | |||
| Proactive outreach |  | |||
| VALUE ADDS | Post release documentation |  |  | |
| Release communications | Release notifications | Release readiness | ||
| Live call for incidents |  |