Post Peak Priorities: 5 Best Practices to Improve Customer Experience

Peak season is make or break for many retail companies. A successful peak season requires meeting ever-increasing customer demands, capitalizing on seasonal trends to boost sales, building a base of loyal customers, and maintaining efficient internal operations while doing so.

In this webinar, we share trends from the most recent peak season and highlight key strategies for brands to improve customer experience to increase revenue and loyalty, including:

1. Increasing cart conversion with predictive delivery dates

2. Improving customer experience with accurate order insights and branded tracking and alerts

3. Reducing costly where is my order (WISMO) calls with proactive identification and resolution of delivery issues

4. Streamlining delivery scheduling with automation

5. Improving the delivery services levels with metrics that matter